TERMS OF USE


SERVICES

You can reach out to us for any help relating to doctor on call, covid care kit, home care, first response, mental health or any related services or information (“Help”). You can interact with us through WhatsApp for business chat services or through interactive voice response at the provided contact number (“Mode of Communication”). Once you contact us, we ask you for the following information: (a) language preference; (b) mobile number; (c) service you require; (d) age; (e) pin code and such other information as may be required by our fulfilment partner in furtherance of the Help requested. When you share this information with us, you give us an explicit consent to forward the details to our fulfilment partners who then uses this information to help, facilitate, operate, provide, improve, understand, customize, fulfil and support your query/issue.

We suggest you take due care while reaching out to us through any Mode of Communication. These Help are only available to those individuals who have approached us through either of the above- mentioned Mode of Communication.

AVAILABILITY

We will try to use reasonable efforts to always make Help available. As the Help is provided over the internet and mobile networks, so the quality and availability of the Help may be affected by factors which are not in our control.

THIRD PARTY SERVICES

  • Fulfilment partners provide the Help and / or required services in furtherance of Help, and all such services are provided by independent third parties who are not employed or are affiliated by us.
  • The fulfilment partners are solely responsible for the services they provide to you.
  • We do not have any partnership with the fulfilment centres providing you the services required for the Help. Our relationship with the fulfilment partners is limited to providing them authentic information about people in distress.
  • We shall not be liable for or suffer any loss for any confidential information being accessed by any other third party.
  • PRIVACY POLICY

  • We will use the information as per the privacy policy mentioned below and the privacy policy of the platform used for communication. The detailed privacy policy can be accessed here: https://eksaath.health/privacy-policy
  • By sharing your information and other details, you give your explicit consent and permission to share such information with the fulfilment partners and other bodies as may require under the law or in due course of the service to assist or support your query/issue.
  • DISCLAIMER OF LIABILITY

  • We are merely an initiative providing the Help with the objective of connecting people, in need of assistance, with our fulfilment partners so that relevant services can be provided to people in need. We are not involved in the process of providing any service by the fulfilment partners. Our role and responsibilities are limited to sharing your information that were provided by you, with the fulfilment partners basis which the fulfilment partner can provide necessary service to you. We have no liability on manner, scope and method used by the fulfilment partners to reach out to you. We do not play any other role in the entire operation.
  • We will not be liable for any network or internet issues faced by you. The Mode of Communication will depend on the quality of network connection, compatibility of device, internet services and usage plans used by you. We shall not be liable for any delay in receipt of messages and responses. We shall not be liable for any damages or loses arising due to connectivity issues
  • We will not be liable for any network or internet issues faced by you. The Mode of Communication will depend on the quality of network connection, compatibility of device, internet services and usage plans used by you. We shall not be liable for any delay in receipt of messages and responses. We shall not be liable for any damages or loses arising due to connectivity issues.
  • We shall not be liable if the fulfilment partner cancels or withdraws its services and you are unable to avail any services, or in the event of force majeure event including without limitation for reasons beyond the reasonable control of us such as war, natural calamities, epidemics, pandemics, floods, failure of telecommunication network, satellite technology failure etc.
  • We shall not be liable in case of fraud or impersonation incidents through any Mode of Communication.
  • We shall not be liable for any medical assistance provided by the fulfilment partners to you. The fulfilment partners would act as per their own expertise to provide necessary services to you without any consultation from us. We shall not be liable for any type of liability, including but not limited to any medial liabilities, on behalf of any service provided by us or by any of the fulfilment partners in furtherance to Help.
  • Please note we have no control over any information listed and / or advertised or of any generated information and only act as an intermediary and do not interfere in the operation between you and the fulfilment partners.
  • Please note presently this Service cannot be used for grievance redressal or reporting fraud, and we shall have no liability if such incidents are reported on any Mode of Communication.
  • We shall not be liable for any error, default, delay or our inability to act on all or any of the instructions given by you due to any reason. We shall not be liable for any loss of information/ instructions or unauthorized access by any other person to any information and instructions given by you.
  • Without limiting to anything mentioned above, we make no warranty that (i) the help provided by the fulfilment partner will meet your requirements; (ii) the results that may be obtained from the use of the services will be effective, accurate or reliable; and (iii) the quality of the services will meet your expectations. No advice or information, whether oral or written, obtained by you from us or through our fulfilment partners shall create any warranty not expressly stated in the terms.
  • The Help through any of the Mode of Communication is being made available on an “as-is” basis. All services such as those provided in furtherance to the Help and / or the Mode of Communication used by you are never wholly free from defects, errors and bugs, and we provide no warranty or representation to that effect.
  • INDEMNITY

  • You or any other person through you waives any or all rights that such an individual may have to claim in these Terms of Use for using the services provided to you. You at your own expense, agrees to release, indemnify, defend and hold us harmless, our directors and employees, representatives, agents and/or the affiliates, as the case may be, against all losses, damages, expenses, actions, claims, demands and proceedings whatsoever, that we may incur, sustain, suffer or be put to at any time as a consequence of acting on or omitting or refusing to act on any instructions given by you or otherwise for use of the services.
  • INDEMNITY

  • You agree and undertake to use the services to only post, send and receive messages and material related to the Help being provided to you. Additionally, you will not use the services for the following:
    1. To defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
    2. To send rude messages or any other messages which does not relate to the Help.
    3. To advertise or offer to sell or buy any goods or services for any business purpose.
    4. To advertise or offer to sell or buy any goods or services for any business purpose.
    5. To advertise or offer to sell or buy any goods or services for any business purpose.
  • We at our own discretion can anytime withdraw, add or vary this Mode of Communication, or replace in wholly this Help, without any prior notice to you.
  • AMENDMENT

  • We reserve the rights to amend these terms of use at any point in time without giving any prior notice of any kind and the updated terms of use shall be applicable from the amendment of these terms of use.
  • GOVERNING LAW

  • These Terms of Use shall be governed by the laws of India.